All the cards that are individually purchased will be dispatched directly to the buyer , within 24 hours after the reciept of payment.
All the cards purchased under the package deals will be sent approximately seven days prior to the date of the recipient's special date to the recipient's address. The date of the occasion is supplied to us by the buyer , therefore the company ( Heart Felt Wishes ) can not be held liable or responsible for any delays or late arrivals. The cost of postage in United Kingdom is inclusive of Package deal's pricing.
On the event of excessive late arrival ( 7 Days or more ) of a card to a recipient , as a gesture of good will to our customer , the company ( Heart Felt Wishes ) will deliver a card on an additional occasion , either to the original recipient or a new recipient of the buyer's choice. Such Claims will be honoured only once per buyer. We aim to deliver an honest service to our customers and their chosen recipients.
Claims for late delivery as a result of a Third parties actions ( postal services , courier ) , strikes or Acts of god will not be honoured.
All cards will be sent by Royal Mail within United Kingdom. If the buyer requires the items to be sent by recorded or registered delivery , then the said request must be made on compleletion of the purchase form and noted in the comment box. In these case additional charges will incur .
All claims in regards to damaged cards will be honoured if notification to us is made within 2 days of the reciept of your item. A replacement card will be sent when the damaged card is returned to us.
All cards purchased either individually or in a package deal , for delivery outside of the United Kindom will incur additional postage charges, which needs to be paid prior to shipment. Note that dispatch of package deal orders will occur approximately 14 days prior to the recipients event for international orders. This is to ensure that the recipient receives their card in good time.
For clarification of these charges please contact us in writing by email info@heartfeltwishes.co.uk or by Fax: 00 (0 ) 161 747 8784 .
